Questions?
We have the answers

FAQs


1. Do I have to be home during the cleaning?
Not necessarily. While most people tend to be at home for their first cleaning, many clients chose to either leave once the cleaner gets there, or leave their keys at a pre-designated location.
2. Do I need to tip my cleaners?
No need to worry about tip – it’s included in the price. After your cleaning, you’ll get an email to rate your experience. We reward hard work and give bonuses to our cleaners with high ratings.
3. Can I just get a ballpark figure of how much it will cost to clean my home?
We will be able to give you a very wide range that takes into account all the possibilities of cleaning your home. However, we can’t tell you where the price for cleaning will fall in that range sight unseen. Because every home is unique, we base our pricing on factors like clutter, pets and even your lifestyle, which affect the way we clean, so impact the price. That’s why we like to meet you at your home before giving you a price.
4. Which items are not included in the service provided?
Professional cleaning services from Magic House Cleaning are designed to help keep your home fresh, clean and comfortable. So we customize our house cleaning services to fit your home’s unique needs and budget. To provide this level of exceptional service to all our valued customers there are some areas and items in your home that Magic House cleaning does not clean: Wash dishes, do laundry or clean your iron, pick up or remove clutter, clean inside of fireplaces, clean toys.Additional services like carpet cleaning and cleaning the inside of your refrigerator or stove are available by request.
5. Do I provide cleaning supplies or equipment?
No. Our cleaning service crew comes prepared with all the cleaning supplies necessary. However, because Magic House Cleaning is flexible, if requested and provided, we are happy to clean with your preferred products.
6. How do I pay for residential cleaning services?
Payments are due the day of your scheduled home cleaning service. Most customers find it convenient to simply leave a check in the home, made payable to Margarita Tinajero, however we also accept Paypal payments.
7.What should I do before a home cleaning service?
To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams.